Refund policy

RETURN & REFUND POLICY

Inevitable Threads products are made to order. Each item is produced specifically for your order rather than held in inventory.

Because our products are made to order, we generally cannot accept returns or exchanges for incorrect size, colour, or change of mind.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at hello@inevitablethreads.ca as soon as possible after delivery.

Please include your order number and, where applicable, clear photos showing the issue. We will review the issue and work with you to determine the appropriate resolution.

If the issue is confirmed to be a manufacturing defect, damage during delivery, or an error in your order, we may provide a replacement or refund at our discretion.

You do not need to return an item unless we specifically ask you to do so.

Order cancellations

Because products enter production after an order is placed, cancellation requests should be submitted as soon as possible.

If production has already begun, we may be unable to cancel the order.

To request a cancellation, contact hello@inevitablethreads.ca and include your order number.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow additional time for your payment provider or financial institution to process and post the refund.

International orders

Customers ordering from outside Canada are responsible for any customs duties, import taxes, or other fees that may be charged by their country's customs authority.

Delivery times and shipping costs vary depending on the destination.

European Union customers

If applicable under the consumer protection laws of your country, additional rights may apply to orders shipped to the European Union, including statutory cancellation or withdrawal rights.

Where such rights apply, they will take precedence over the general return restrictions described in this policy.

---